Scheduled Report Setup with QueueMetrics
In this tutorial we are going to go through the necessary steps in order to schedule a custom report to be sent periodically via e-mail.
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QueueMetrics AudioVault: accessing recordings as if they were local
QueueMetrics is a highly scalable monitoring software that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
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The system is so slow today... but what is it doing?
How to monitor QueueMetrics over JMX? Sometimes we encounter performance issues on systems we run: it’s not always easy to understand what is actually going on. An application feels slow. But why?
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Introducing QueueMetrics 21.04: Instant reports and improved exports
Loway is proud to announce the release of QueueMetrics 21.04. This release makes it easier working with the new reports released in 20.11 and fixes a large number of small items that make the experience in general smoother.
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The Wallboard Cache: how to run a custom wallboard within QueueMetrics' Agent page
Have you ever wanted to run a QueueMetrics wallboard within the agent page, so that even agents working from home can benefit from it? Or, have you ever wanted to display a wallboard on an existing smart TV, just to discover that its browser is too old to work well with current web standards?
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QueueMetrics Tutorial: Debugging missed reloads on the Icon Agent page
QueueMetrics call-center suite for Asterisk PBX includes a ready to use agent interface called Icon. Using Icon an Agent can completely manage the daily workflow using pauses, outcomes, features codes, a WebRTC softphone, log in queues and associate Q/A forms to calls.
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Easy Integration of QueueMetrics with your Customer Relationship Management software
This tutorial’s purpose is to detail a simple setup to achieve an effective integration between QueueMetrics call-center monitor for Asterisk and your favorite Customer Relationship Management software (CRM).
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How to set up your QueueMetrics WebRTC Softphone in FreePBX using PJSIP
In this tutorial we will go through the necessary steps to setup the latest version of the QueueMetrics Softphone.
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IVR module for FreePBX
How do you enable IVR tracking on your FreePBX and monitor the IVR events in QueueMetrics? By installing the correct module on your PBX, you will be able to track the IVR events in your call-center. This guide will show you how to enable the IVR tracking feature in your FreePBX.
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