Loway announces official sponsorship for CommCon Virtual 2021.
Loway, leading provider of solutions for contact centers, announces that it has signed to become official Sponsor of CommCon Virtual 2021.
Read More keyboard_arrow_right
Integrating QueueMetrics in an Active Directory Domain
Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks. It is based on the LDAP protocol and is widely used to provide centralized management of users in large organizations, from centralized password storage to provisioning of of all company services.
Read More keyboard_arrow_right
Let's Encrypt certificate expiry
On October 1st 2021 the old Let’s Encrypt root certificate will expire, and as such HTTPS connections secured by that certificate will not work anymore.
Read More keyboard_arrow_right
The journey from Cloud PBX provider to CCaaS
It’s hardly news: so many services are moving towards the cloud. A large number of organizations are finding it easier and better to have their own company PBX run as a cloud service and not as a box in the basement.
Read More keyboard_arrow_right
Scheduled Report Setup with QueueMetrics
In this tutorial we are going to go through the necessary steps in order to schedule a custom report to be sent periodically via e-mail.
Read More keyboard_arrow_right
QueueMetrics AudioVault: accessing recordings as if they were local
QueueMetrics is a highly scalable monitoring software that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
Read More keyboard_arrow_right
The system is so slow today... but what is it doing?
How to monitor QueueMetrics over JMX? Sometimes we encounter performance issues on systems we run: it’s not always easy to understand what is actually going on. An application feels slow. But why?
Read More keyboard_arrow_right
Introducing QueueMetrics 21.04: Instant reports and improved exports
Loway is proud to announce the release of QueueMetrics 21.04. This release makes it easier working with the new reports released in 20.11 and fixes a large number of small items that make the experience in general smoother.
Read More keyboard_arrow_right
The Wallboard Cache: how to run a custom wallboard within QueueMetrics' Agent page
Have you ever wanted to run a QueueMetrics wallboard within the agent page, so that even agents working from home can benefit from it? Or, have you ever wanted to display a wallboard on an existing smart TV, just to discover that its browser is too old to work well with current web standards?
Read More keyboard_arrow_right