Enabling queue logs in FreePBX
How do you enable queue call logs in FreePBX? With the latest update of FreePBX, you might notice that some logs are missing.
Read More keyboard_arrow_right
Troubleshooting: Complete debugging of AMI commands on your PBX
If you are trying to send commands to the PBX through QueueMetrics (or WombatDialer) without success, here are a few things to be mindful of during the troubleshooting process.
Read More keyboard_arrow_rightTime to update your QueueMetrics
The latest QueueMetrics major release happened on October 2019. While we are working on the next major release, we continuously maintained the current release and made a number of fixes that resolve bugs, improve performance and address security concerns.
Read More keyboard_arrow_right
Integrating MiRTA PBX with QueueMetrics-Live
How can I connect my MiRTA PBX system with QueueMetrics-Live? In this tutorial we will go through the necessary steps in order to integrate your QueueMetrics-Live instance with your MiRTA PBX installation. It just takes a few minutes.
Read More keyboard_arrow_right
Upgrading QueueMetrics' yum repository to HTTPS
Upgrading the QueueMetrics Yum Repository to HTTPS
For historical reasons, the first version of our yum repository was accessible only via HTTP.
Now the repository available through HTTPS as well.
A ray of light: SMBs in Europe, USA and South Africa are showing signs of improvement
About two months ago, at the end of March 2020, we released a first article that analyzed what was going on within the contact centres of SMBs in Europe, Americas and South Africa. All the big economies in Europe had just started their shut-downs, each with their different twist, and the results were immediatley apparent.
Read More keyboard_arrow_right
Easy and Effective Remote Working with QueueMetrics-Live
Four Features for Success
During the current COVID19 crisis we expect that the majority of call centers will transition to smart working software tools.
Extending the office VPN isn’t enough in this scenario, as it becomes difficult to track agents’ activities while they are working from home or remotely.
QueueMetrics On Premise Quick Setup Guide for VitalPBX
QueueMetrics On Premise on VitalPBX If you are testing QueueMetrics On Premise on your VitalPBX platform, read ahead to find out how to quickly set everything up.
Read More keyboard_arrow_right
How can you monitor your call center to work from home during Coronavirus?
Companies from many different market segments across the world are struggling during this crisis. However, the call center industry is experiencing a continuos growth.
Read More keyboard_arrow_right