There is a new version of QueueMetrics just released - version 22.11 is out after 9 months of development and over 180 bugs and issues fixed. It is immediately available for download and offers a large number of improvements in terms of ergonomics and functionality.

Some of the highlights are:

  • Reports: better looks and Agent Timeline
  • A new QA editor
  • Fully custom data blocks
  • Many improvements on wallboards
  • Saving and loading reports and wallboards as templates
  • New Recalls data blocks (and wallboard)

A complete list of changes is available on the page What’s New in QueueMetrics 22.11.

Loway will be having a YouTube Live event to walk you through the new features and how they work on November 8th at 16.00 CEST (18.00 Dubai, 10 AM US East, 7 AM US West) - you are welcome to join us and ask questions.

See you there!

QueueMetrics References

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk and Freeswitch distros.

For more technical information please refer to the User Manual.

Visit www.queuemetrics.com for a free 15 days full-featured trial.

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