There is a new version of QueueMetrics just released - version 22.11 is out after 9 months of development and over 180 bugs and issues fixed. It is immediately available for download and offers a large number of improvements in terms of ergonomics and functionality.

Some of the highlights are:

  • Reports: better looks and Agent Timeline
  • A new QA editor
  • Fully custom data blocks
  • Many improvements on wallboards
  • Saving and loading reports and wallboards as templates
  • New Recalls data blocks (and wallboard)

A complete list of changes is available on the page What’s New in QueueMetrics 22.11.

Loway will be having a YouTube Live event to walk you through the new features and how they work on November 8th at 16.00 CEST (18.00 Dubai, 10 AM US East, 7 AM US West) - you are welcome to join us and ask questions.

See you there!

About QueueMetrics

QueueMetrics is a highly scalable monitoring software that lets you track agent productivity, payrolls, measure targets, conversion rates, queues/ACDs, IVRs, music-on-hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all activities in your contact center with more than 200 different metrics and manage realtime processes with live alarms and full control on calls and extensions, including whisper, spy and barge modes.

QueueMetrics is available on premise or as a cloud hosted service, and it is compatible with FreePBX, Grandstream, Issabel, MiRTA, Enswitch, Yeastar S PBX, VitalPBX, FusionPBX and many other Asterisk- and Freeswitch-based systems. It also supports Microsoft Teams telephony.

For more technical information please refer to the User Manual.

Visit www.queuemetrics.com for a free 15-day full-featured trial.

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