We’re excited to announce some major updates to QueueMetrics, designed to make your reporting experience smoother and more efficient, with a focus on User Experience. And yes, that’s a red crochet dinosaur waving “Hello!”.

Centralized Configuration Management

  • Database-backed configuration: Streamlined backups, improved security, and detailed change tracking.
  • Enhanced Uniloader: Efficiently interact with the database for external property modifications.

Improved Monitoring and Reporting

  • New Overview Data Blocks: Gain quick insights into agent and queue activity with “Agent Activity” and “Queue Performance” blocks.
  • Pre-configured Report: Experience the new data blocks in action with the “Today at a Glance” report (for new systems).
  • Enhanced Reports and Wallboards: Easier customization, improved data visibility, and a consistent look and feel.
  • Real-time Missed Call Data: Identify and address issues quickly with the new “Last Attempts” widget.

Improved User Experience

  • Embedded Wallboards on Agent Page: Agents can now access wallboards directly within the new QAP Agent page 😀
  • Fresh, Modern Look: A revamped interface with improved readability and accessibility features.
  • Extensive Keyboard Navigation: Navigate QueueMetrics efficiently using your keyboard.
  • Improved Font for Dark Theme: Reduced eye strain with the Atkinson Hyperlegible font.
  • Simplified Widget Addition: Easily search for and add new widgets to your wallboards.

And Some Goodies Too

  • A new logo….
  • …and a brand-new Reddit community - come visit and say hi at r/QueueMetrics.

Want to Learn More?

Read the full release notes to discover all the new features and improvements, including import/export of reports and wallboards, a new installer for Uniloader, and more. Complete release notes are available on What’s New in QueueMetrics.

Video introduction

We will have a live-stream on Dec 3, 2024 at 16:30 Zürich time (7:30 AM in San Francisco, 10:30 in New York, 12:30 in Sao Paulo, 17:30 in Johannesburg, 19:30 in Dubai) to introduce the new release. You are welcome to join us to share an introduction and walk-through and - of course - ask questions.

About QueueMetrics

QueueMetrics is a highly scalable monitoring software that lets you track agent productivity, payrolls, measure targets, conversion rates, queues/ACDs, IVRs, music-on-hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all activities in your contact center with more than 200 different metrics and manage realtime processes with live alarms and full control on calls and extensions, including whisper, spy and barge modes.

QueueMetrics is available on premise or as a cloud hosted service, and it is compatible with FreePBX, Grandstream, Issabel, MiRTA, Enswitch, Yeastar S PBX, VitalPBX, FusionPBX and many other Asterisk- and Freeswitch-based systems. It also supports Microsoft Teams telephony.

For more technical information please refer to the User Manual.

Visit www.queuemetrics.com for a free 15-day full-featured trial.

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