We’re excited to announce some major updates to QueueMetrics, designed to make your wallboard the center of your interactions.

  • Wallboard Enhancements: The Wallboard is now the beating heart of QueueMetrics. This release introduces dynamic filtering at three levels (Wallboard, Page, and Widget), along with intuitive supervisor actions—simply click on an agent or call to take action. These improvements make the Wallboard powerful enough to replace all use cases of the legacy Real-Time page.
  • Expanded PBX Support: We have achieved feature parity with FusionPBX and FS PBX, including inbound/outbound traffic, automatic call tracking, call listening, and recordings. MiRTA PBX also receives full feature support. Additionally, six new data blocks help track calling domains for Microsoft Teams, useful for identifying suspicious patterns and potential scams.
  • Report Improvements: Setting up automated email delivery of reports is now streamlined directly from the report interface. New session-based filters allow filtering by session duration, pause count, and hotdesking extension. You can also hide empty rows in hourly reports and customize chart positioning.
  • Agent Page Updates: The softphone now supports audio device selection, and agents can answer calls using their headset button. Automatic queue log-off is available when agents disconnect, and the Icon Agent Page will be removed in the next release — a migration guide is available now.
  • Future-Proofing: Rocky Linux 10 is now supported, and InnoDB is the official database format, offering better crash resilience and easier replication.

Want to Learn More?

Read the full release notes to discover all the new features and improvements, including some UI changes, a new DB Inspector page, and and more. Complete release notes are available on What’s New in QueueMetrics 26.01.

Video introduction

We will have a live-stream on Jan 27, 2026 at 16:00 Zürich time (7:00 AM in San Francisco, 10:00 in New York, 12:00 in Sao Paulo, 17:00 in Johannesburg, 19:00 in Dubai) to introduce the new release. You are welcome to join us to share an introduction and walk-through and - of course - ask questions, or just say hi.

About QueueMetrics

QueueMetrics is a highly scalable monitoring software that lets you track agent productivity, payrolls, measure targets, conversion rates, queues/ACDs, IVRs, music-on-hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all activities in your contact center with more than 200 different metrics and manage realtime processes with live alarms and full control on calls and extensions, including whisper, spy and barge modes.

QueueMetrics is available on premise or as a cloud hosted service, and it is compatible with FreePBX, Grandstream, Issabel, MiRTA, Enswitch, Yeastar S PBX, VitalPBX, FusionPBX and many other Asterisk- and Freeswitch-based systems. It also supports Microsoft Teams telephony.

For more technical information please refer to the User Manual.

Visit www.queuemetrics.com for a free 15-day full-featured trial.

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