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Start discovering everything you can do with QueueMetrics

QueueMetrics is the Call-Center Software Management Solution for your Asterisk based PBX.

Monitor

your agents

accurate

reports

Custom

wallboards

Security on

queues

Introducing QueueMetrics 22.11

There is a new version of QueueMetrics just released - version 22.11 is out after 9 months of development and over 180 bugs and issues fixed. It is immediately available for download and offers a large number of improvements in terms of ergonomics and functionality.

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Complete guide on setting up QueueMetrics for FreePBX

If you are looking for a one-stop, easy to follow and complete guide on setting up a QueueMetrics instance for your FreePBX call center, look no further!
In this guide you will find useful resources, instructions and ideas, on how to get the most out of your QueueMetrics installation.

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First custom report and report scheduling

In QueueMetrics, a Report is a collection of different pages, each one containing a variable number of DataBlocks (tables and graphs).
In this tutorial, we are going to go through the necessary steps in order to create a new report and schedule the custom report to be sent periodically via e-mail.

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Uploading call data (Uniloader configuration)

Uniloader is a service that needs to be installed on the PBX machine. This service continuously scans the queue_log file, where the PBX writes call logs and queue events. QueueMetrics needs that information to monitor your call center, making the correct configuration for the Uniloader service crucial.

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QueueMetrics installation on FreePBX 16

This guide is the first in a series, focused on the deployment of QueueMetrics on your FreePBX (or separate) server. This first guide will assist you with the installation of a QueueMetrics server.
The goal of the series is to give you all the tools necessary to deploy a successful QueueMetrics call center monitoring system for your FreePBX16 contact center.

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