First step with QueueMetrics - Report
How can we gain a better understanding of the data from our call center?
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Smart Call Handling with Known Numbers
The Known Numbers feature allows you to identify and manage predefined phone numbers within the system.
This enables special handling of calls from known numbers, improving interaction management.
Automating Quality Assessment: post-call surveys (updated)
Manually reviewing calls is useful, but, like listening to hold music on loop, it comes at a cost:
- Expensive: human time isn’t cheap.
- Low-yield: many calls are pure “Where’s my parcel?” filler.
- Sampling bias: analysts gravitate toward “interesting” calls, not necessarily representative ones.
Memos in QueueMetrics
How can we keep better track of what happens during customer calls? If your call center struggles with lost context, missed follow-ups, or unclear task assignments, the Memo feature in QueueMetrics can help.
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Docker for QueueMetrics
How can Docker simplify managing multiple QueueMetrics installations? Docker makes installing, running, and upgrading QueueMetrics easy by packaging everything you need into a single container, reducing complexity and downtime.
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QueueMetrics detailed logs for better diagnosis
Why increase the logging level in QueueMetrics?
QueueMetrics is a powerful analytics platform for call centers, offering real-time and historical insights into your queue and tenant activity.
In certain circumstances—such as debugging complex issues or testing new configurations—you may need more detailed data from the application logs.
This guide walks you through raising the QueueMetrics logging level, capturing the necessary log output, and then reverting to normal operation.
Configuring Users and the Difference Between Users and Agents
What is the difference between Users and Agents? How can I create a new User?
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