Introducing QueueMetrics 22.11
There is a new version of QueueMetrics just released - version 22.11 is out after 9 months of development and over 180 bugs and issues fixed. It is immediately available for download and offers a large number of improvements in terms of ergonomics and functionality.
Read More keyboard_arrow_rightComplete guide on setting up QueueMetrics for FreePBX
If you are looking for a one-stop, easy to follow and complete guide on setting up a QueueMetrics instance for your FreePBX call center, look no further!
In this guide you will find useful resources, instructions and ideas, on how to get the most out of your QueueMetrics installation.
Some additional useful tools to optimize your call center
This guide will focus on some less known but very useful tools that the Uniloader provides.
If you have a 24-hour call center, or want to upload backed up queue_log files, continue reading.
First custom report and report scheduling
In QueueMetrics, a Report is a collection of different pages, each one containing a variable number of DataBlocks (tables and graphs).
In this tutorial, we are going to go through the necessary steps in order to create a new report and schedule the custom report to be sent periodically via e-mail.
Useful tools for outbound and IVR tracking
In this tutorial, we will take a look at how to automatically track normal outbound calls with QueueMetrics, using the outbound call tracking feature of the Uniloader service (Unitracker). As well as how to track IVR selections in your contact center.
Read More keyboard_arrow_rightInitial QueueMetrics configuration of Agents, Users and Queues
How to configure your Agents, User and Queues, in QueueMetrics, now that the initial implementation is done?
In this guide, we will go through the steps you want to take to ensure that your agents are correctly set up.
Uploading call data (Uniloader configuration)
Uniloader is a service that needs to be installed on the PBX machine. This service continuously scans the queue_log file, where the PBX writes call logs and queue events. QueueMetrics needs that information to monitor your call center, making the correct configuration for the Uniloader service crucial.
Read More keyboard_arrow_rightQueueMetrics installation on FreePBX 16
This guide is the first in a series, focused on the deployment of QueueMetrics on your FreePBX (or separate) server. This first guide will assist you with the installation of a QueueMetrics server.
The goal of the series is to give you all the tools necessary to deploy a successful QueueMetrics call center monitoring system for your FreePBX16 contact center.
Sending data through HTTP, to your QueueMetrics instance
Sending data directly to the QueueMetrics database, is the default option for the on-premise version of our software; but sometimes it can be a pain managing ports and firewall rules. In this tutorial we are going to set up the system to send data trough HTTP, making life a little bit easier for our sysadmins.
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