Dimensioning QueueMetrics Call Center Suite
Dimensioning a QueueMetrics system QueueMetrics is not an especially resource-hungry application and is built to be quite thrifty, but as a tool that can be used in multiple ways and to run possibly very large reports, it is sometimes needed to do a little analysis beforehand. While actual numbers depend heavily on the specific usage patterns, there are some general guidelines one can follow in dimensioning.
Read More keyboard_arrow_rightIVR: The Call Center Warm-Up Band
by Allison Smith @voicegal
You Wouldn’t Want Just Anyone to Warm Up Your Audience, Would You?
I have never attended a concert where the warm-up band wasn’t completely, 100% suited to the main act.
Warm-up bands are chosen for their similarity, their cohesiveness, and their compatibility with the headliner. No headlining band allows just any unknown applicant to be their warm-up band. That starting act has to set the tone for what the mainstage act will be like.
Managing Pauses inside QueueMetrics
What is the advantage of using the Icon agent page to manage pause codes? QueueMetrics lets your Agents manage their own pause status, allowing you to track reliably and consistently their working day.
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How to upgrade from Qloaderd to Uniloader with QueueMetrics
Why should you upgrade from the old Qloaderd to the new Uniloader?
What benefits does it bring?**
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How to create a Report with QueueMetrics
You want to create simple but effective QueueMetrics reports that only show the information you really need? Do you feel the need to have different reports for different situation to improve your workflow? QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis and an easy to use interface. It’s available on premise or as a cloud hosted solution service.
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QueueMetrics Installation under Systemd (Debian/Ubuntu)
Installation Tutorial of QueueMetrics’ Uniloader on a Debian/Ubuntu system Under Systemd operating systems like Debian or Ubuntu you hove to install Uniloader manually. It might sound a bit daunting however by following this simple steps you will be guided through the process.
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QueueMetrics – WombatDialer Recall Scheduling Tutorial
QueueMetrics and WombatDialer for Asterisk PBX Recall Scheduling In this tutorial, we will walk through the necessary steps needed to activate the QueueMetrics-WombatDialer Recall Scheduling integration.
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QueueMetrics - CallCabinet Integration Tutorial
QueueMetrics-CallCabinet Integration In this tutorial, we will detail how to setup your QueueMetrics or QueueMetrics-Live system in order for it to retrieve call recordings stored with Atmos CallCabinet Call Recording Solution.
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First-Call Resolution
FCR Tutorial with QueueMetrics A common scenario in most call-centers, is one where the same user calls multiple times, regarding the same issue or matter to be addressed. The biggest problem regarding this type of situations is: how to keep track of client interactions, clustering the data in a sensible way, allowing the tracking of a particular situation rather than having to manually investigate all the single phone calls from the same Caller-ID.
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