Automated Recalls
When managing a Call Center you will often find yourself in a situation where your services have a known peak time. In this case a need arises to staff agents based on the load at peak time. More often than not though your wait time SLA is stressed during this peak time, impacting on the overall quality and customer satisfaction, while also having an harder interaction with callers who have waited too long for the call to get through. So how can we solve this problem?
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VIP Callers
VIP callers management with QueueMetrics There are various methods that one can employ to deal with VIP callers. Some examples of this are:
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Automating Quality Assessement: post-call surveys
This guide has been updated
Updated version can be found here: Automating Quality Assessement: post-call surveysQuality Assessment (QA for short) is an effective process, and greatly improve the awareness of a Call Center Administrator. This said, it also brings along a series of disadvantages: Read More keyboard_arrow_right
QueueMetrics Payroll
Are you looking for a way to easily track your call center agents’ session times, in order to produce accurate payroll records? Are you having trouble figuring out how to differentiate between payable and non payable pauses for your workers? If your answer is yes then keep reading.
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QueueMetrics Wallboard Queue Filtering
Do you ever wish you could create your own custom wallboard to understand at a glance what’s going on in your Call Center? Do you need to monitor multiple queues as a single entity, yet maintaining a perception of how the singular queues are doing? If the answer is yes, read on.
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Enabling Scheduled Jobs on QueueMetrics-Live
Scheduled Jobs A lot happens in your call center everyday, and it’s often hard to keep track of how your agents are performing every day. Data collection can be a tiring job, and making sense of it all it’s even harder. Would you like to have detailed reports about your call-center performance, neatly organized and formatted as you choose them to be, delivered automatically to you by email at regular intervals? If your answer is yes, then keep reading.
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Tutorial: Automatic Outbound call tracking
Discover in this new tutorial how to automatically track normal outbound calls with QueueMetrics call-center software for Asterisk PBX.
We will guide you step by step through the several benefits of using the new outbound call tracking feature of QueueMetrics’ Uniloader in your daily call center management.
Tutorial: Outbound calls from the agent page
In this tutorial we will guide you through the new Outbound Call Tracking feature of QueueMetrics. This feature allows the tracking of outbound calls without resorting to DialPlan additions using the QueueMetrics’ Real-Time page, the Agent page or the customizable Reports.
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Tutorial: Synchronizer
In this tutorial you will learn how to easy configure queues and agents in QueueMetrics call center manager software, using the Synchronizer module functionality.
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