Let's Encrypt certificate expiry
On October 1st 2021 the old Let’s Encrypt root certificate will expire, and as such HTTPS connections secured by that certificate will not work anymore.
Read More keyboard_arrow_rightThe journey from Cloud PBX provider to CCaaS
It’s hardly news: so many services are moving towards the cloud. A large number of organizations are finding it easier and better to have their own company PBX run as a cloud service and not as a box in the basement.
Read More keyboard_arrow_rightScheduled Report Setup with QueueMetrics
In this tutorial we are going to go through the necessary steps in order to schedule a custom report to be sent periodically via e-mail.
Read More keyboard_arrow_rightQueueMetrics AudioVault: accessing recordings as if they were local
QueueMetrics is a highly scalable monitoring software that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
Read More keyboard_arrow_rightThe system is so slow today... but what is it doing?
How to monitor QueueMetrics over JMX? Sometimes we encounter performance issues on systems we run: it’s not always easy to understand what is actually going on. An application feels slow. But why?
Read More keyboard_arrow_rightIntroducing QueueMetrics 21.04: Instant reports and improved exports
Loway is proud to announce the release of QueueMetrics 21.04. This release makes it easier working with the new reports released in 20.11 and fixes a large number of small items that make the experience in general smoother.
Read More keyboard_arrow_rightThe Wallboard Cache: how to run a custom wallboard within QueueMetrics' Agent page
Have you ever wanted to run a QueueMetrics wallboard within the agent page, so that even agents working from home can benefit from it? Or, have you ever wanted to display a wallboard on an existing smart TV, just to discover that its browser is too old to work well with current web standards?
Read More keyboard_arrow_rightQueueMetrics Tutorial: Debugging missed reloads on the Icon Agent page
QueueMetrics call-center suite for Asterisk PBX includes a ready to use agent interface called Icon. Using Icon an Agent can completely manage the daily workflow using pauses, outcomes, features codes, a WebRTC softphone, log in queues and associate Q/A forms to calls.
Read More keyboard_arrow_rightEasy Integration of QueueMetrics with your Customer Relationship Management software
This tutorial’s purpose is to detail a simple setup to achieve an effective integration between QueueMetrics call-center monitor for Asterisk and your favorite Customer Relationship Management software (CRM).
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