Translations, anyone?
Have you ever wanted to correct a typo in QueueMetrics? Are you tired of seeing some items not yet localized appearing in English in the middle of a page that is all in your local language? Or would you like to have a version of QueueMetrics in your local language for your local customers?
Read More keyboard_arrow_rightQueueMetrics Just Got a Whole Lot Better: Version 24.05 released
QueueMetrics Just Got a Whole Lot Better! We’re excited to announce some major updates to QueueMetrics, designed to make your outbound dialing and reporting experience smoother and more efficient.
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Base operating systems supported by Loway products: a perspective for the future
As FreePBX is moving away from CentOS as a base distribution and targetting Debian, a lot of people that run FreePBX systems would like to know what Loway plans to do in terms of how to install QueueMetrics and WombatDialer.
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Enabling new supervisors to run reports for Ms Teams
When we create a new instance of QueueMetrics Live for Teams, we set you up an admin user that can do everything, and send it to you. Of course, you may want to add more people, so that they are independent of your account. You may also want to fine-tune the kind of security grants they get in accessing the system.
Read More keyboard_arrow_rightThe #1 question that we get from Ms Teams telephony users
When developing the integration between Teams and QueueMetrics-Live, I was expecting that our experience in working with contact centers would create a good product to serve relatively simple contact centers, only using what Teams was offering “in the box”. So definitely no fancy real-time, no feature code analysis…. but what would people actually need? One thing I did not really expect was the only requirement that always pops up, I’d say each and every single time I speak to a prospect. I have a tendency to think about things that are very esoteric or very complex to compute but in this case, I admit, I’m flabbergasted.
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Help! I'm seeing incorrect agents or lost call counts on my real-time page and wallboards
Since QueueMetrics 23.09, we have a new real-time engine that keeps a snapshot of the whole real-time interaction in memory at all times. This may lead to isues if you have calls that are logged incorrectly.
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Getting started with the (new) Agent page
This guide is your go-to handbook to the basic functionality of the QueueMetrics Agent page. Designed with agents in mind, it breaks down all the features into easy-to-understand steps. Whether you’re just starting out or have been using the system for a while, this guide has got you covered. From the basics of logging in to the queues, to more advanced tasks, it offers clear instructions to make sure you get the most out of QueueMetrics.
Read More keyboard_arrow_rightIntroducing QueueMetrics 23.09: a new Agent Page
It’s that time of the year - we have a major new release out. Time to say hello to QAP - the all-new Agent Page that’s here to revolutionize the way you manage your call center. Buckle up and let’s dive into what’s brewing in this exciting release.
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10+ tasks you always wanted to automate (but were afraid to ask)
There are some tasks that you occasionally run when you manage a contact center - like making sure that some credentials are OK, logging forgetful agents off, managing duplicate data…. - that we found ourselves repeating every once in a while. So we decided to automate them - and a very handy place happened to be Uniloader.
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