Visibility Keys and You
QueueMetrics offers a powerful but often overlooked feature called Visibility Keys (or User Keys) that can help you control permissions and access to various features.
This article will teach you how to use Visibility Keys effectively.
By using Visibility Keys, you can grant specific users access to only the features they require, giving you greater control over user (or class) permissions.
Black Friday is here again!
It’s that period of the year again - get 25% off all new licenses for QueueMetrics, QueueMetrics Live and WombatDialer with our special Black Friday deals!
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Self-host your audio recordings with AudioVault
Having call recordings available on your QueueMetrics-Live instance is very useful. But hosting a separate server to run AudioVault services can be quite costly and difficult to manage. In this guide, we are going to investigate how to self-host the recordings on the same PBX server, with no additional server needed. All this for the low cost of an SSL certificate, that allows your QueueMetrics-Live instance - or remote QueueMetrics server - to play back call recordings directly from the reports.
Read More keyboard_arrow_rightIntroducing QueueMetrics 22.11
There is a new version of QueueMetrics just released - version 22.11 is out after 9 months of development and over 180 bugs and issues fixed. It is immediately available for download and offers a large number of improvements in terms of ergonomics and functionality.
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Complete guide on setting up QueueMetrics for FreePBX
If you are looking for a one-stop, easy to follow and complete guide on setting up a QueueMetrics instance for your FreePBX call center, look no further! In this guide you will find useful resources, instructions and ideas, on how to get the most out of your QueueMetrics installation. Now updated for FreePBX 17+.
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Some additional useful tools to optimize your call center
This guide will focus on some less known but very useful tools that the Uniloader provides.
If you have a 24-hour call center, or want to upload backed up queue_log files, continue reading.
First custom report and report scheduling
In QueueMetrics, a Report is a collection of different pages, each one containing a variable number of DataBlocks (tables and graphs).
In this tutorial, we are going to go through the necessary steps in order to create a new report and schedule the custom report to be sent periodically via e-mail.
Useful tools for outbound and IVR tracking
In this tutorial, we will take a look at how to automatically track normal outbound calls with QueueMetrics, using the outbound call tracking feature of the Uniloader service (Unitracker). As well as how to track IVR selections in your contact center.
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Initial QueueMetrics configuration of Agents, Users and Queues
How to configure your Agents, User and Queues, in QueueMetrics, now that the initial implementation is done?
In this guide, we will go through the steps you want to take to ensure that your agents are correctly set up.