Easy Integration of QueueMetrics with your Customer Relationship Management software
This tutorial’s purpose is to detail a simple setup to achieve an effective integration between QueueMetrics call-center monitor for Asterisk and your favorite Customer Relationship Management software (CRM).
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How to set up your QueueMetrics WebRTC Softphone in FreePBX using PJSIP
In this tutorial we will go through the necessary steps to setup the latest version of the QueueMetrics Softphone.
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IVR module for FreePBX
How do you enable IVR tracking on your FreePBX and monitor the IVR events in QueueMetrics? By installing the correct module on your PBX, you will be able to track the IVR events in your call-center. This guide will show you how to enable the IVR tracking feature in your FreePBX.
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Enabling queue logs in FreePBX
How do you enable queue call logs in FreePBX? With the latest update of FreePBX, you might notice that some logs are missing.
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Troubleshooting: Complete debugging of AMI commands on your PBX
If you are trying to send commands to the PBX through QueueMetrics (or WombatDialer) without success, here are a few things to be mindful of during the troubleshooting process.
Read More keyboard_arrow_rightTime to update your QueueMetrics
The latest QueueMetrics major release happened on October 2019. While we are working on the next major release, we continuously maintained the current release and made a number of fixes that resolve bugs, improve performance and address security concerns.
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Integrating MiRTA PBX with QueueMetrics-Live
How can I connect my MiRTA PBX system with QueueMetrics-Live? In this tutorial we will go through the necessary steps in order to integrate your QueueMetrics-Live instance with your MiRTA PBX installation. It just takes a few minutes.
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Upgrading QueueMetrics' yum repository to HTTPS
Upgrading the QueueMetrics Yum Repository to HTTPS
For historical reasons, the first version of our yum repository was accessible only via HTTP.
Now the repository available through HTTPS as well.
A ray of light: SMBs in Europe, USA and South Africa are showing signs of improvement
About two months ago, at the end of March 2020, we released a first article that analyzed what was going on within the contact centres of SMBs in Europe, Americas and South Africa. All the big economies in Europe had just started their shut-downs, each with their different twist, and the results were immediatley apparent.
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