QueueMetrics detailed logs for better diagnosis
Why increase the logging level in QueueMetrics?
QueueMetrics is a powerful analytics platform for call centers, offering real-time and historical insights into your queue and tenant activity.
In certain circumstances—such as debugging complex issues or testing new configurations—you may need more detailed data from the application logs.
This guide walks you through raising the QueueMetrics logging level, capturing the necessary log output, and then reverting to normal operation.
Configuring Users and the Difference Between Users and Agents
What is the difference between Users and Agents? How can I create a new User?
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Wallboards on the Agent page and a lot more: Version 24.11 is out
We’re excited to announce some major updates to QueueMetrics, designed to make your reporting experience smoother and more efficient, with a focus on User Experience. And yes, that’s a red crochet dinosaur waving “Hello!”.
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FAQ: Understanding Asterisk transfers in QueueMetrics
It’s time for a Halloween-edition tutorial 🎃 - and what’s spookier 👻 than understanding Asterisk call transfers and how they impact QueueMetrics’ call tracking? 🦇 Scary stuff indeed!
Read More keyboard_arrow_rightSecurity Announcement: Update on New CVEs for QueueMetrics
We at Loway prioritize the security and integrity of our products and your data. Today, we are addressing three newly identified medium-grade Common Vulnerabilities and Exposures (CVEs) affecting our product, QueueMetrics.
Read More keyboard_arrow_rightQueueMetrics Installation on FreePBX 17 - with video
A couple of months ago, we wrote a post that explains the approach we chose to support the new Debian-based FreePBX 17 systems, along with the other distributions we already support. Well, that was the theory, now this post is the hands-on practice.
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