Wallboards on the Agent page and a lot more: Version 24.11 is out
We’re excited to announce some major updates to QueueMetrics, designed to make your reporting experience smoother and more efficient, with a focus on User Experience. And yes, that’s a red crotchet dinosaur waving “Hello!”.
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FAQ: Understanding Asterisk transfers in QueueMetrics
It’s time for a Halloween-edition tutorial 🎃 - and what’s spookier 👻 than understanding Asterisk call transfers and how they impact QueueMetrics’ call tracking? 🦇 Scary stuff indeed!
Read More keyboard_arrow_rightSecurity Announcement: Update on New CVEs for QueueMetrics
We at Loway prioritize the security and integrity of our products and your data. Today, we are addressing three newly identified medium-grade Common Vulnerabilities and Exposures (CVEs) affecting our product, QueueMetrics.
Read More keyboard_arrow_rightQueueMetrics Installation on FreePBX 17 - with video
A couple of months ago, we wrote a post that explains the approach we chose to support the new Debian-based FreePBX 17 systems, along with the other distributions we already support. Well, that was the theory, now this post is the hands-on practice.
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Assisted Manual Outbound User guide
What is the Assisted Manual Outbound (AMO)?
Assisted Manual Outbound (AMO) is a powerful tool within QueueMetrics that enables agents to efficiently manage and execute outbound calls. AMO automates the selection of the next call in the queue, providing agents with all necessary information to complete the call, while ensuring accurate logging and reporting. Read More keyboard_arrow_right
Translations, anyone?
Have you ever wanted to correct a typo in QueueMetrics? Are you tired of seeing some items not yet localized appearing in English in the middle of a page that is all in your local language? Or would you like to have a version of QueueMetrics in your local language for your local customers?
Read More keyboard_arrow_rightQueueMetrics Just Got a Whole Lot Better: Version 24.05 released
QueueMetrics Just Got a Whole Lot Better! We’re excited to announce some major updates to QueueMetrics, designed to make your outbound dialing and reporting experience smoother and more efficient.
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Base operating systems supported by Loway products: a perspective for the future
As FreePBX is moving away from CentOS as a base distribution and targetting Debian, a lot of people that run FreePBX systems would like to know what Loway plans to do in terms of how to install QueueMetrics and WombatDialer.
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Enabling new supervisors to run reports for Ms Teams
When we create a new instance of QueueMetrics Live for Teams, we set you up an admin user that can do everything, and send it to you. Of course, you may want to add more people, so that they are independent of your account. You may also want to fine-tune the kind of security grants they get in accessing the system.
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