How to enable Recordings and the cached Wallboard in QueueMetrics-Live
This tutorial will guide you through the configuration of the AudioVault service, setting up the Wallboard Cache on the QueueMetrics Agent page, and setting up the Caddy service to make it all run together.
Read More keyboard_arrow_right
QueueMetrics Live + Teams: a love ❤️ story
QueueMetrics Live can now connect to a Microsoft Teams instance, read telephony events - both for Teams Telephony and Direct Dial - and produce an accurate representation of all traffic. You can see everything that happened at the telephony level, including inbound, outbound and all Teams-to-Teams calls. After a long beta period, and some million calls processed, the integration is now ready for general availability. This is the ❤️ story of how an initial idea evolved into an useful product - and as all good love stories, it had its twists and detours along the way.
Read More keyboard_arrow_right
Introducing QueueMetrics 22.02: a video tutorial
Loway announced the release of QueueMetrics version 22.02. This new release brings with it a large number of improvements to the Reports page, making it more reactive and user-friendly.
Read More keyboard_arrow_rightFirefox stopped working this morning
This morning, at around 9.30 AM CEST, we started receiving reports from our customers about Firefox browsers being blocked. Nothing would ever work, and no page would load. The same thing happened to our developers using Firefox.
Read More keyboard_arrow_rightUsing Elixir for complex real-time telephony processing on Microsoft Teams - CommCon video conference 2021
During CommCon Virtual 2021, Lorenzo Emilitri, founder of Loway and creator of QueueMetrics, gave a speech on “Using Elixir for complex, real-time telephony processing: some lessons learned”.
Read More keyboard_arrow_rightQueueMetrics and WombatDialer are safe from Log4shell
After the discovery of CVE-2021-44228 ,
popularly known as the Log4shell vulnerability, you should definitely worry whether any Java
application you run - or depend on, like for example any cloud service you subscribe to - might be affected.
Luckily, QueueMetrics, WombatDialer, our SaaS platform QueueMetrics Live and our Microsoft Teams
integration are not affected, as they do not use log4j and do not depend on third-party libraries
using it.
Loway announces official sponsorship for CommCon Virtual 2021.
Loway, leading provider of solutions for contact centers, announces that it has signed to become official Sponsor of CommCon Virtual 2021.
Read More keyboard_arrow_right
Integrating QueueMetrics in an Active Directory Domain
Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks. It is based on the LDAP protocol and is widely used to provide centralized management of users in large organizations, from centralized password storage to provisioning of of all company services.
Read More keyboard_arrow_right
Let's Encrypt certificate expiry
On October 1st 2021 the old Let’s Encrypt root certificate will expire, and as such HTTPS connections secured by that certificate will not work anymore.
Read More keyboard_arrow_right