Easy and Effective Remote Working with QueueMetrics-Live
Four Features for Success
During the current COVID19 crisis we expect that the majority of call centers will transition to smart working software tools.
Extending the office VPN isn’t enough in this scenario, as it becomes difficult to track agents’ activities while they are working from home or remotely.
QueueMetrics On Premise Quick Setup Guide for VitalPBX
QueueMetrics On Premise on VitalPBX If you are testing QueueMetrics On Premise on your VitalPBX platform, read ahead to find out how to quickly set everything up.
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How can you monitor your call center to work from home during Coronavirus?
Companies from many different market segments across the world are struggling during this crisis. However, the call center industry is experiencing a continuous growth.
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The impact of COVID-19 on SMBs in Europe, USA and South Africa
The last couple of weeks left many of us worried; COVID infection numbers are getting higher, panic is widespread, restrictions and lockdowns are being put in place, and there is big uncertainty on what is happening to the economy.
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Remote working and your Contact Center: don't panic.
How can I monitor my agent activity when everybody is working from home? Due to recent world events, it is expected that a majority of offices will adopt smart working solutions. This can be a problem for Contact Centers everywhere, as it becomes difficult to understand your agents’ activity when they are working remotely. Extending your VPN will not be enough.
Read More keyboard_arrow_rightA note on the Ghostcat security issue: don't panic.
On February 24, 2020, a long-standing, high impact vulnerability was disclosed in Apache Tomcat. Codenamed Ghostcat, it is an exploit of a bug in the AJP protocol. As Loway products by default ship with a Tomcat container, we would like to clarify the situation for those who are concerned about the safety of their QueueMetrics or WombatDialer installations.
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QueueMetrics-Live integration tutorial with GrandStream UCM
Update (08/25/2026): this guide has been updated to reflect changes to the UCM interface.The UCM series of IP PBXs offer an extensive set of unified communication features in an easy-to-manage on premise solution with no licensing fees, upgrade fees or costs per features. GrandStream UCMs range from small and medium business deployments to small and medium enterprise solutions. Read More keyboard_arrow_right
QueueMetrics-Live Quick Setup on PBXact
If you are testing QueueMetrics-Live on your PBXact platform (powered by FreePBX), read ahead to find out how to quickly set everything up.
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QueueMetrics On Premise Quick Setup on PBXact
If you are testing QueueMetrics On Premise on your PBXact platform (powered by FreeBPX), read ahead to find out how to quickly set everything up.
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